Frequently asked questions

Help & Support

Check out the most frequently asked questions below, if you still can’t find what you’re looking for, get in touch!

Sometimes, it can be a little difficult to get the very best product, coffee, or ground for your business. It can also be tricky to understand exactly which type of machine you need to make sure your customers are receiving the best possible experience and that your own requirements are being fully met.

If you need some advice or are not quite sure what to order, click the button below to contact us.

Contact us

Frequently asked questions

At shopcoffee we offer a warranty on machinery as a free or paid addon with your package. Most other products generally come with a standard or extended manufacturer warranty.

How do I know which products have warranty?

All product descriptions are provided by distributors or manufacturers and will usually state if a product has a warranty, however you can also visit the manufacturers website to check the warranty that is offered.

Do you offer warranty on machines?

We offer carefully tailored warranty options for commercial machines based on what’s best for you – just check out our machines warranty page to learn more.

How do I make a warranty claim?

Head on over to our returns & warranty page when you can fill out a warranty form to get going.

How can I pay?

We accept the following methods of payment – just place your order and select what’s best for you at checkout – If you are having problems with making payments please get in touch.

  • Bank Transfer
  • Credit/Debit Card
  • Apple Pay
  • PayPal
  • Klarna – Pay Later
If I pay by bank transfer, how long will my order take to be delivered?

Paying by bank transfer will not slow down you order. As long as the payment is made shortly after the order with the correct reference order number – we will make sure the order is dispatched as per normal. If the payment is made afterwards we recommend you send us an e-mail to inform us to avoid any delays in processing your order.

Is my payment secure?

At shopcoffee we are PCI compliant and offer 3DS Secure payments.

All pages are SSL Encrypted and we use the latest technology to ensure your payments are processed as securely as possible.

Can I get an invoice first?

If for any reason you require an invoice first. You can checkout and choose “Pay by Bank Transfer” – you’ll then receive an email once you’ve placed your order with a pro-forma invoice with further details for payment, you can make a bank transfer payment – ensure you enter the correct amount and order reference so we can process your order quickly and smoothly.

Do you accept phone payments?

Unfortunately we don’t accept payments over the phone in order to protect you and prevent any fraud. Our online ordering system is quick and easy and will ensure you are paying for your order securely.

Same day dispatch is available on a huge range of our products. All days are working days only. Delivery cut-off time is at 13:00, all orders placed before this time will be dispatched the same day subject to availability. If your order is urgent please contact us before checkout.

We can deliver to the UK, Europe and even internationally!

Is my delivery guaranteed for next day?

If you have chosen UK Express delivery – your order is usually delivered the next working day (subject to stock availability and only if ordered before 1PM).

If you required something quickly and it is very urgent – please get in touch first.

If we don’t have the item in stock and the delivery will take longer than expected – we’ll be in touch.

How long does delivery take to Europe?

Delivery to Europe usually takes between 2 – 7 working days. Please see our delivery page for more information

I need to order for international delivery - what should I do?

If you need to order delivered to any other country in the world – you can checkout online and select “Request a shipping quotation” We’ll be in touch quickly and provide a rapid service which usually delivers across the world within 2-7 working days depending on where you are.

Please view our blog here to learn how to place international orders.

I haven't received my order, what should I do?

If you haven’t received your order several days after purchase, please see if your order has been dispatched via your account on shopcoffee.co.uk or your e-mail.

If the order has not been dispatched please get in touch and let us know.

If the order has been dispatched and has not arrived after a few days please use the tracking details that you have received via e-mail to contact the courier for an update.

Delays & Post-Brexit Customs Delays

Post-Brexit we have experience some delays with international deliveries which is completely out of our control. We urge customers to treat delivery times as estimations and understand delays may occur.

Both domestic and international delays may occur. We cannot guarantee any service and cannot be liable for delays.

Most deliveries are OK but there are a small percentage which have had delays.

However, we will always do our best and keep customers informed in the unlikely event that orders may be delayed.

Wehther you’ve bought a machine from us or you’ve already bought a machine elsewhere. We’ve got the whole of the UK covered!

Just get in touch see what we can do for you.

How do I purchase installation for a machine I'm buying from shopcoffee?

Every machine that can be installed will have a installation option on the product page, just select which option you’d like before adding it to your basket.

Do you install domestic machines?

We only install commercial coffee machines, grinders and other industrial equipment.

How quickly can we get our machine installed?

Providing we get all the information we need and the setup is ready for installation we can quite confidently have your machine installed within just 1 week.

Do you cover the whole of the UK?

We cover the whole of the UK with our team of qualified engineers.

Open a trade account with us an experience huge benefits. Learn more below.

We always reward customer loyalty – giving our customers the best rates and experience possible. Apply for a trade account now.

What are the benefits of a trade account?

A few benefits of a trade account include:

  • Discounted rates on products
  • Access to exclusive offers
  • Priority of products
  • Availability to source most products in the industry
  • Samples & up-to-date information on new products.
What are the requirements for a trade account?

There are certain requirements to qualify as a trade customer. Apply now by filling in the trade account application form.

How can I apply for a trade account?

You can apply for a trade account by clicking here. Your details will be passed over to our trade account specialist team and we will be in touch shortly afterwards.

We offer huge discounts on products bought in bulk. Very fast turnaround on deliveries with our trusted pallet delivery partners.

Love Coffee? – Buy a full pallet and save up to 50%!

I'm interested in buying coffee in wholesale quantities - what should I do?

Head on over to our wholesale page and get in touch – we’ll send you over a quotation really quickly.

Can I buy coffee in wholesale quantities? - how long will it take?

We can supply multiple pallets of coffee for next day delivery!

Can I order wholesale to Europe and internationally?

Yes you can, we can send you pallets to Europe and worldwide. You can also benefit from huge discounts on wholesale purchases.